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Lotus Aesthetics, LLC: Payment Policies
General
Lotus Aesthetics is an affordable dental restoration provider. As such, we operate on low margins; meaning we can only afford to provide excellent customer service and prices to those clients who consistently pay on time.
Payment Methods
- Automatic Credit Card Billing - Credit cards are automatically billed when your complete cases are shipped. A Recurring Billing Authorization form must be completed with this option.
- EOM Credit Card Billing - The outstanding balance is billed to your credit card on the 1st of each month and a statement reflecting the charges is included with your receipt. A Recurring Billing Authorization form must be completed with this option.
- Statement* - A monthly statement is generated at the end of each month. The balance is due in full by the 15th of each month. A 3% surcharge is added to all work under this option. Forms of acceptable payment include: credit card, company check, cashier's check, money order, official check or certified check. Please note: There is an additional fee of $25.00 for any returned checks. *Subject to approval.
- Collect On Delivery (COD) services are available in some areas. Forms of acceptable payment include: company check, cashier's check, money order, official check or certified check. Recipients must make COD checks payable to Lotus Aesthetics, LLC. An additional service charge of $5.00 will be added to each package shipped COD. If multiple cases are packed in the same shipment, only one service charge will be added. Please note: There is an additional fee of $25.00 for any returned checks.
Prepayment is always welcome.
Credit Card Billing
Credit cards currently accepted are Mastercard and Visa. Credit card information must be current. It is the customers' responsibility to inform Lotus Aesthetics on changes in credit card type, billing address or expiration date of their card. You may update your information by submitting a new credit card authorization form or by phone (716) 332-5990. All credit cards are automatically billed once your case is shipped. If your credit card is declined, you will have 14 days to make payment. After this 14 days, your account will be placed on hold until services are paid for.
Billing Disputes
If you have any billing questions or feel that your credit card has been billed in error please contact us by phone at 716-332-5990 or email us.
On Hold Status
All accounts will be placed on hold after you are 14 days past due. While in this status, all services will be suspended. Open orders will be placed on COD status. Lotus Aesthetics keeps all accounts on hold up until the 60-day past due mark. At that stage, they are changed to Collection Status.
Collection Status
After your account is delinquent 60 days, your account record and delinquent balance is then passed on to our collection agency.
Satisfaction Guarantee
For a period of two years from the date of invoice, we guarantee your complete satisfaction** with workmanship and materials of the appliance you purchased.
If for any reason the appliance is not acceptable at the time of receipt or at the time of insertion, we shall adjust, repair or replace the appliance at no charge. Simply return the prosthesis together with an explanation of the problem and your request for either adjustment, repair, replacement or refund.
**Incidents where there is a failure of supportive tooth or tissue structures, improper dental hygiene, abuse or accidents make this guarantee null and void.
CONDITIONS - Prosthesis must be inserted by a licensed practicing dentist or prosthodontist. Patient must adhere to semi-annual cleanings and exams.
Refunds
Refunds are only given within the first 30 days from the original billing date. Refunds will be made by company check or issued back to your credit card within 30 days of return. |
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